Porter - Days

Recruiter
K.B.C. Associates Ltd
Location
London
Salary
17000.0000
Posted
06 May 2017
Closes
05 Jun 2017
Contract Type
Permanent
Hours
Full Time

Overall Objectives:

To ensure that all customers are met and that their expectations are exceeded, being ambassador of the brand.

Main Objectives:

·To work within a team to deliver the day to day operational needs of the Hotel

·To meet and exceed guests’ expectations through consistent delivery of service levels in line with brands requirements

·To be a point of contact for guests dealing efficiently with any requests and enquiries

Summary of Duties:

·To welcome and assist guests arriving at the Hotel

·Assisting guests with their luggage

·To facilitate guests’ request for amenities

·To carry out general concierge duties

·To work cross departmentally in accordance with business needs

·Collecting requests for Rooms Service Breakfast

·Being responsible for Rooms Service requests and Deliveries

·Organising the order and delivery of Newspapers from reception

·Have excellent personal presentation and verbal communication and listening skill

·Positive and proactive manner

·Being an ambassador for the Hotel

·To work cross departmentally to ensure a smooth run of the operations.