Daisy Recruitment
06 May 2017
05 Jun 2017
Contract Type
Full Time

FANTASTIC OPPORTUNITY to join a busy, fun, growing company in the centre of Harrogate! The companies ethos is "To be successful in the role we need you to practice and encourage our ethos, our philosophy and the family values of the Company".

Your position will be to work alongside the Sales Team Leader and support with the overall management and day to day operations of the Sales Team. Specific emphasis will be on your team achieving the sales KPI’s and providing an outstanding level of Customer Service in line with the agreed departmental targets.


  1. Support the team leader to communicate, monitor and maintain the highest standards of Sales and Customer Service within your team
  2. Convert sales and maximise cross selling opportunities on a day to day basis to achieve the targets and objectives set by your Team Leader
  3. Working with the Team Leader and the departmental trainer to support with the training, motivation and on-going development of your team
  4. Assist the Team Leader and Trainer with the development and coaching of the Sales Advisors with sales and upsell techniques
  5. Oversee the day to day supervision of the team including call monitoring, absence/attendance monitoring and return to work meetings
  6. Provide support to the Team Leader with recruitment and performance reviews
  7. Assist the Team Leader & Departmental trainer in identifying training and development needs, along with recognising individual staff’s potential and promoting it
  8. Ensure you and your team are fully informed and kept up to date with all the Company’s products (or services)
  9. Have the day to day autonomy and responsibility for your team. Identifying and recommending operational actions to the Team Leader
  10. Lead and develop your team to ensure they are consistently achieve and often exceed the agreed monthly sales targets
  11. Act as an escalation point for customer issues, business risks or concerns
  12. Ensure safe working area and work procedures in line with Company policy
  13. Undertake any reasonable duties as defined by your Team Leader


  • You will always be on the lookout for new ways of doing things. Sharing your ideas and experiences to develop new approaches
  • Accepting that things change and being willing to adapt to new ways of doing things.
  • Helping others to understand the purpose and benefits of change.
  • You will have a strong work ethic, with a can-do attitude.
  • You will have a willingness to constantly challenge yourself.
  • You will have an inner confidence, with the ability to stay positive when under pressure.
  • You will have passion and take pride in what you do.
  • An excellent team player whilst also being comfortable working on your own initiative.
  • You will be emphatic and supportive of your colleagues and customers. Listening and questioning to enhance your understanding and manage expectations.


  • Experience in motivating, training and coaching a team of inbound and outbound contact centre agents
  • Computer literate and conversant with the Microsoft packages especially Excel
  • Demonstrable experience of handling performance management issues effectively
  • The ability to handle difficult situations in a patient, calm and effective way
  • Experience in motivating, training and coaching a team of inbound and outbound contact centre agents