Sales Co Ordinator / Telesales

Recruiter
Winners Recruitment Limited
Location
Redruth
Salary
18000.0000
Posted
06 May 2017
Closes
05 Jun 2017
Sector
Retail
Contract Type
Permanent
Hours
Part Time

Our client has a current full or part time vacancy for a Sales Coordinator / Telesales.

Purpose of the role:

  • To promote and maximize the profitable sales of the company portfolio of products by building positive, long-term business relationships with customers and prospects.
  • To provide excellent customer service by identifying and meeting their needs.

Duties:

  • Contact businesses and individuals by phone in order to promote and sell goods and services orders or gather information.
  • Handle inbound and outbound calls
  • Maintain and develop existing accounts, obtain orders and establish new customers.
  • Use company product information to upsell to customers
  • Meet and greet customers, face to face, when they visit the premises.
  • Use customer and prospect contact tools, computer based CRM systems and activities, and update relevant information held in these systems.
  • Respond to and follow up sales enquiries in agreed time-scales using appropriate methods.
  • Deal with and resolve customer complaints in a courteous and professional manner.
  • Undertake, as required, telemarketing, lead generation and provide support for external sales representatives.
  • Process orders and produce quotes & invoices using integrated accounting System.
  • Process credit card, cash and web site transactions
  • Produce picking lists for warehouse despatch
  • File data and perform other routine clerical tasks as assigned and for other departments when needed.
  • Communicate & liaise verbally and in writing or by e-mail between customers/suppliers/visitors/enquirers and colleagues.
  • Interpret and respond clearly and effectively to spoken requests over the phone or in person and to verbal or written instructions.
  • Attend regular product and sales training courses on and off the premises.
  • Order and source office supplies and printed material
  • Support other team members or departments when necessary.

Salary dependant upon experience Circa £18k.