Customer Service Agent French/ Dutch

05 May 2017
04 Jun 2017
Contract Type
Full Time
Do you want to work for a prestigious travel organisation based in Kent?

Joining this team means you will be working for an internationally renowned company with a sense of family. Their shared values are the safety of their customers and staff, teamwork, customer service and economic performance.

About the position:

We are looking for exceptional Dutch or French speaking Customer Service Agents to join a busy team.

This position is all about the customer and making their experience the best you can. You'll be taking calls, booking travel reservations, making amendments to bookings whilst at the same time looking for opportunities to up-sell additional products.


You will be given 4 weeks training from the highly experienced Training Manager. This excellent on-going contract is annualised, which will mean working 35-42 hours a week and your weekly rota will include a varied shift pattern with weekends included (this is issued at least one week in advance).

The contact centre is open between 8.00am and 7.00pm Monday to Friday, 8.00am - 5.30pm on a Saturday and 9.00am - 5.30pm on a Sunday. (Please note: No holidays are permitted in the first four weeks)

Pay rates:

First 12 Weeks: £8.00 per hour
After 12 Weeks: £21,318
After 18 months: £22,641

You have the opportunity to earn UNCAPPED COMMISSION from the first day you start on the phones and you get an increase in pay (extra £2.64 per hour on a Saturday and £7.43 per hour on a Sunday) if you are scheduled to work over the weekend.

Benefits offered:
Apart from the great salary they also have free parking onsite, discounted travel, discount in the duty free shops and restaurant's onsite!!

Ideal candidate would have:

Excellent customer service experience
Have a Passport or original Birth Certificate and Driving licence.
Fluent in Dutch or French and English
Previous upselling or sales experience

If you are available and interested in being a part of this great opportunity then apply today!