Trade Centre Branch Manager - Telford

Hales Group Limited
05 May 2017
04 Jun 2017
Contract Type
Full Time

Position: Branch Manager - Trade Centre

Status: Permanent Full Time

Salary: 25 - 30k

Location: Telford

Client is seeking a branch manager within their Trade Centre that can demonstrate responsibility, commitment and

dedication, and a real passion for what you do.

As the branch manager your main duties will be to:

  • To achieve sales targets as agreed Sales Manager.

  • To control overheads as per Annual Budget

  • To control and schedule drivers

  • To manage customer orders and deliveries

  • Follow correct procedures for receiving deliveries, recording invoices, labeling products, and processing sales.

  • To manage and co-ordinate in-store and company promotions.

  • To be aware of and use all information that relates to your store which helps to gain efficiencies in operation

  • To ensure all quality procedures are adhered to and recorded

  • To participate in quality and standard review meetings and ensure action plans resulting from same are carried out.

  • Responsible for ensuring that company rules, policies and procedures are adhered to at all times within the store.

  • Have a good working knowledge of all legislation as it pertains to your store, in particular Health and Safety Regulations.

  • To ensure that you and your team are providing the highest level of service to all customers, in person, in writing, and on the phone

  • Ensure that every customer is acknowledged and greeted and Know the products we sell and the services we offer

  • Ensure that every member of the team can maximize a sale

  • Exceed the customer’s expectations by going that extra mile

  • Foster customer loyalty through the development of an attentive business relationship. Get to know your customers.

  • Always keep our promises and honor our commitments.

  • Provide a professional after sales service and complaints handling service.

  • Actively seek to foster positive working relationships by treating your team, colleagues and managers with respect, dignity, and consideration

  • To ensure all staff reporting to you are trained to the required standard.

  • To hold regular communication meetings with your team .

  • Develop your team through the use of Appraisals, Training and Development, and Promotion etc.

  • Welcome new people joining the team and provide support, encouragement and direction as they become familiar with the Camden Way.

  • Take responsibility for the success of your store

  • Be alert, friendly, and helpful at all times

  • Know what our competitors have in stock/on promotion and advise your sales manager accordingly

  • Inform management about customer reaction to products

  • Take care in handling products

  • Always check the quality of products

  • Have a working knowledge of the safety statement and in particular your obligations contained within it.

  • Protect company assets, fixtures, fittings and be security conscious at all times

  • Take responsibility for Collecting payments from customers

  • Ensure all banking is carried out in line with company procedures

If you are interested in applying for this role please email your CV to