Branch Manager

Recruiter
Quest Employment
Location
Luton
Salary
25000.0000
Posted
05 May 2017
Closes
04 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Branch Manager

Based in Luton

Permanent, full time

£25,000 - £38,000 doe + bonus

Duties:

  • Responsible for the development of high customer satisfaction
  • Overseeing daily routines at the counter and buses, control and execution of service standards and ensuring sales and KPIs are met
  • Target, monitor and develop staff to achieve and exceed branch sales and service targets
  • Monitor and administer all staff sales and service incentives within the branch
  • Develop all staff to deliver the highest levels of customer service and ensuring total customer satisfaction
  • Prevention of complaints and complaints handling
  • Recruit staff according to the company procedures and equal opportunities policy
  • Identify training and development needs and ensure these are actioned
  • Training and coaching of employees
  • Succession planning by developing staff to greater levels of responsibility
  • Ability to manage staff effectively along with experience with Employee Relations issues
  • Employee performance management and HR procedures
  • Organisation and execution of team meetings
  • Ensuring employees wear company uniform at all times and counter areas is kept tidy and clean
  • To ensure the safety of staff, customers, premises, vehicles, cash and equipment by encouraging and monitoring best practices at all times
  • Organise staff working shifts to maximise service levels and keep costs in line with agreed budgets
  • Any other reasonable duty as requested by Management
  • Promote and sell car products and services to achieve and exceed branch targets

Essential requirements:

  • Presentation, selling and negotiation skills, together with the ability to produce results and exceed targets
  • Strong leadership and effective communication skills with a passion for what they do
  • Excellent people management and development skills and able to drive performance
  • Excellent communication and leadership skills to motivate and encourage team work
  • Excellent customer service and sales skills
  • Have a flexible approach to working hours
  • A strong individual that is able to drive the business forward