Consumer Legal Client Services Exec - West End

Recruiter
Morgan Spencer
Location
London
Salary
23500.0000
Posted
05 May 2017
Closes
04 Jun 2017
Sector
Legal
Contract Type
Permanent
Hours
Full Time
My client is a well established Regulatory Body based in the West End. They are seeking a Client Services Executive with strong communication and administrative skills.
THE IDEAL APPLICANT WOULD HAVE SOME EXPOSURE TO CONSUMER COMPLIANCE OR LITIGATION 

The Role
To assist and deliver the planned operational activity of consumer codes of practice, sector self regulation and member/subscriber support services.

What the Job involves

- Providing first class customer service support to general subscriber/consumer telephone and email enquiries 
- Providing adjudication support to consumers and subscribers to resolve disputes effectively
- Assist with operation of code support services including data collection, monitoring and reporting
- Progress consumer contacts into TMO within TSI agreed timescales
- Deliver consistent, helpful and accurate information to consumers and subscribers
- Assist with other associated tasks where required by manager or managing director
- Dealing with member/subscriber/consumer telephone enquiries
- Assist with operation of support services:
- Advice line, conciliation, arbitration, monitoring and reporting, collating service provider data
- Progress consumer contacts within TSI agreed timescales
- Deliver consistent, helpful and accurate advice to consumers and subscribers
- Liaising with members/subscribers and assisting with their general enquiries
- Assist with other associated tasks where required by consumer team manager or managing directors

Post Holder Requirements

- Skills & Knowledge
- Strong organisational, time management and administrative skills
- Monthly reviews of performance against set objectives
- A high standard of written and spoken English
- Good level of computer literacy
- It will be desirable to have ICDL level 2
- Proficiency in Microsoft Office Intermediate level in Outlook, Word and Excel. Advanced level in PowerPoint
- Good knowledge of consumer related legislation 

Competencies 

- Ability to manage own time and work within set timescales
- Monthly and annual reviews
- Methodical approach to work and delivering on defined objectives
- Confident and professional manner when dealing with people
- A highly motivated individual, preferably with experience of working in a fast paced environment and flexibility towards additional tasks and projects
- Experience of dealing with customer complaints using a high standard of both verbal and written communications
- Ability to work both on own initiative as well as within a team environment Proficient in both Microsoft word and outlook 

Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts. 

Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple:  Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £150 of Gift vouchers of your choice.  Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!

EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 

Morgan Spencer Limited, registered in England & Wales No: 4254114