Consumer Legal Client Services Exec - West End

Morgan Spencer
05 May 2017
04 Jun 2017
Contract Type
Full Time
My client is a well established Regulatory Body based in the West End. They are seeking a Client Services Executive with strong communication and administrative skills.

The Role
To assist and deliver the planned operational activity of consumer codes of practice, sector self regulation and member/subscriber support services.

What the Job involves

- Providing first class customer service support to general subscriber/consumer telephone and email enquiries 
- Providing adjudication support to consumers and subscribers to resolve disputes effectively
- Assist with operation of code support services including data collection, monitoring and reporting
- Progress consumer contacts into TMO within TSI agreed timescales
- Deliver consistent, helpful and accurate information to consumers and subscribers
- Assist with other associated tasks where required by manager or managing director
- Dealing with member/subscriber/consumer telephone enquiries
- Assist with operation of support services:
- Advice line, conciliation, arbitration, monitoring and reporting, collating service provider data
- Progress consumer contacts within TSI agreed timescales
- Deliver consistent, helpful and accurate advice to consumers and subscribers
- Liaising with members/subscribers and assisting with their general enquiries
- Assist with other associated tasks where required by consumer team manager or managing directors

Post Holder Requirements

- Skills & Knowledge
- Strong organisational, time management and administrative skills
- Monthly reviews of performance against set objectives
- A high standard of written and spoken English
- Good level of computer literacy
- It will be desirable to have ICDL level 2
- Proficiency in Microsoft Office Intermediate level in Outlook, Word and Excel. Advanced level in PowerPoint
- Good knowledge of consumer related legislation 


- Ability to manage own time and work within set timescales
- Monthly and annual reviews
- Methodical approach to work and delivering on defined objectives
- Confident and professional manner when dealing with people
- A highly motivated individual, preferably with experience of working in a fast paced environment and flexibility towards additional tasks and projects
- Experience of dealing with customer complaints using a high standard of both verbal and written communications
- Ability to work both on own initiative as well as within a team environment Proficient in both Microsoft word and outlook 

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