AfterSales Manager- Automotive

LSH Auto
05 May 2017
04 Jun 2017
Contract Type
Full Time

AfterSales Manager- Automotive

Macclesfield Mercedes Benz

Basic £45,033.00 OTE £88,000

When Lei Shing Hong commenced its first Mercedes Benz dealership over 45 years ago, it started its journey to become the world’s largest Mercedes Benz retailer. Today the international group operates over 143 Mercedes Benz dealerships in markets such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia, and most recently in Germany and the UK.

Our UK dealerships operate under the corporate business LSH Auto UK Limited, with 9 Dealerships in the Birmingham and Manchester regions.

We require an Aftersales Manager of the highest calibre to join our busy Sales department at our Mercedes Benz Dealership in Macclesfield. We offer a superb opportunity to the right person who is able to demonstrate a successful and stable track record (ideally within the automotive industry although not necessary as full training will be provided).

Role and Responsibilities:

  • Independently managing and developing a customer-oriented and profitable workshop and spare parts business.
  • Maintain a high level of customer satisfaction and high yields for the department, as well as planning, controlling and monitoring processes in customer services areas
  • Monitoring Mercedes-Benz quality and service standards to ensure these are being met
  • Identifying reasons for customer dissatisfaction
  • Ensuring customers and technicians have access to advice on identifying which spare parts and accessories they require
  • Compiling and maintaining a resource plan for the workshop and warehouse and developing concepts and measures for load optimisation

The ideal candidate will:

  • Have experience in a Senior Aftersales role with proven track record
  • Prestige background preferably
  • Experience working in a competitive and process driven sales environment, and highly motivated
  • Excellent communication and customer handling skills.
  • Hold a valid UK driving licence.

You will be provided with a competitive basic of £45,033.00 OTE £88,000, as well as industry leading product and manufacturer training. This is a fulltime including 20 days paid annual leave a year.

Are you frustrated at being unable to realise your full potential in your current role? If so and want to be part of a successful team, and you feel up to the challenge and have the relevant experience and ability we are looking for APPLY TODAY!