Implementation Analyst

Recruiter
Adecco
Location
London
Salary
26000.0000
Posted
05 May 2017
Closes
04 Jun 2017
Contract Type
Permanent
Hours
Full Time
SCOPE OF THE ROLE:

Work as part of the project team on implementations or renewal projects for all products and solutions - Expense Management including Eyecare Vouchers Plus, Employee Benefits and Reward and Recognition. Responsible for the system(s) configuration, initial data load, testing and resolution of any identified issues.

MAIN DUTIES:

*Support to the Consultant and Project Management team in identifying the optimal solution to client requirements across all products and solutions.
*Work with IT to upgrade the Eyecare Vouchers Plus system, fix any TRI2 Eyecare Vouchers Plus bugs that affect order processing - test new systems developments and enhancements.
*Managing clients online ordering site - applying any necessary updates, fixing any data exporting issues
*To work with other areas of the company including the Marketing department to enhance and promote all products and solutions.
*Support Key Account and Project Managers in implementing of new clients. Project manage the scheme implementation (create and customise new sites, SSO, integrate with client's platform)
*Loading and configuring flex, total reward statements and employee savings sites for clients using in-house system for an implementation project for a new sale or an annual renewal project for an existing client
*Creation and maintenance of process and data templates to manipulate incoming employee data files to identify where employees are joiners, leavers or have data changes which trigger processing within the back office system
*Creation of data templates to manipulate data from the system in MS Excel to create reports, data files and Management Information.
*Manipulation of data from multiple data sources in either MS Excel or MS Access to merge the data, calculate appropriate values and present this in a format suitable for either loading into the system for an on-line TRS or as a data source for offline paper TRS.

*Loading initial data for clients using the back office system
*System testing and support for the client user acceptance testing for implementation and renewal projects
*System documentation of the scheme to a level that allows others to support the client or handle a subsequent project for this client.
*Support to the client servicing team in the processing of employee data, loading of the data, processing elections and the production of payroll and provider reports for flexible benefits clients.
*Day-to-day support for team leader/manager in management of clients', including resolving queries, making changes and ad-hoc processing and ensuring teams schedules and deadlines are met
*Work to project schedules and deadlines as agreed with line manager

KNOWLEDGE & SKILLS:

*Good knowledge of Microsoft Office products, especially Excel.
*Confidence in working with and understanding data
*Ability to collect and manipulate data to ensure the accurate creation, launching and on-going maintenance and updates of clients schemes
*Ability to work accurately, consistently and in a timely manner with data
*Work within a team to manage multiple clients
*Ability to work under pressure and as part of a team
*Commitment to quality and customer service
*Experience and knowledge of the benefits market preferred
*A good understanding of the Eyecare Voucher Plus product, processes and systems

INFORMATION SECURITY & STANDARDS:

*Undertake all work within the ISO9001 quality standard and the ISO27001 data security standard as defined and documented.
*Have a responsibility to adhere to all policies and procedures of the organisation
*To complete all training and awareness sessions and to complete any related questionnaires
*To report any information security events and/or business non-conformances to management using the incident management procedure
*To comply with businesses legal, regulatory and contractual frameworks including the Data Protection Act
*To ensure that all records are retained in line with the companies data retention policy
*To ensure that passwords are never shared and systems are never accessed with another users credentials
*To use appropriate information classification for all documents in-line with the Classification guidelines
*To provide to management any information which may be relevant to the sustained operations and security of the business
*Are required to sign user agreements for the use of information assets & systems

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.