Head of Data Services (1 Year FTC)

05 May 2017
04 Jun 2017
Contract Type
Full Time


· Ownership of the rolling development, implementation and maintenance of sophisticated systems-based capability to enable the organization to provide the UK insurance industry with cutting edge ability to effectively and efficiently detect and disrupt serious, organised and cross-insurer fraud.

· Participate in the delivery of first-class counter fraud services to the UK insurance industry, to include developing enhanced and new services for insurers and their partners

· Maintenance / enhancement of Analytics system performance

· Timely delivery of key briefings, general management information and updates needed to ensure the effective operation.

· Delivery of new and innovative solutions to ensure the business remains at the forefront of technological solutions to tackle cross industry fraud

· Act as the operational lead on all technology applications between the business, Group and our software vendor(s)

Key outputs

· Owns the operational relationship with the Analytics supplier and other technical suppliers (such as, but not limited to, providers of desktop search tools)

· Define, coordinate and lead (working with the Lead Fraud Analyst) the:

· daily tuning of Analytics system triggers, algorithms and profiles to ensure optimum performance

· ongoing programme of analysis, in order to identify potential new / emerging fraud risk profiles, trends and patterns

· Support and contribute to the development of enhanced and new operational services to the membership and to lead on the technology and data aspects, such as introduction of new datasets

· Provision of performance statistics and operational management information as required and agreed with the business

Skills and knowledge

· Hands on experience of designing / implementing new system-based fraud/financial crime detection systems

· Demonstrable track record of problem solving through analysis

· Highly proficient in the use of i2 or similar mapping/charting software

· Hands on experience of preparing fraud investigation / prosecution / due diligence briefs for complex cases/business proposals

· Comprehensive knowledge of analytics system processes for recognising, prioritising and escalating significant data clusters and other relevant anomalies

· Comprehensive familiarity with analytics outputs, and associated process needed to optimise and maintain system performance against known threat profiles and identify new and emerging threat profiles

· Understanding of management information processes needed to track the financial and operational performance of a fraud investigation team

· Familiarity with the relevant processes and data requirements of external / law enforcement stakeholders

· High degree of IT competency to include use of Word, Excel, PowerPoint, email and the internet

· Highly developed document presentation skills

· Well-developed knowledge of insurance fraud and other forms of financial crime

· Understanding of the regulatory framework applicable to the insurance industry

· High degree of competence in the use of on-line search facilities (e.g. Experian, Equifax etc.)

· The holder of this role should be prepared to commit / be open to their own personal development