Technician - Service Delivery

Reed Property & Construction
05 May 2017
04 Jun 2017
Contract Type
Full Time
Technician – Service Delivery

Reporting to the Business Solutions Architect. The role involves the local support and coordination of IT used on client sites. The role will work primarily on client site to assist in the design, implementation and support of applications or infrastructure and to improve the efficiency and effectiveness of processes throughout the contract. Responsible for interaction with local operational teams, corporate IT, client IT and Elected Members is required.
Work with all levels of local contract and client staff to help determine future IT strategy and to define system requirements. Fully support and coordinate the Ringway Jacobs IT services where required.

To be the primary point of contact on client site for all IT matters.
To provide technical support for applications and infrastructure such as (but not restricted to): Microsoft Dynamics, Sharepoint, Confirm, GIS, various mobile solutions and local infrastructure.
Drive future solution development in accordance with the Ringway Jacobs IT Strategy and to continually improve the service provided.
Liaising with local client IT to monitor IT support, performance, project delivery and Service Improvement Plans.
Liaising with other contracts to use best practises for improvements to local systems and application support across the business.
Work with suppliers to resolve support issues.
To be the main point of contact for IT and system issues and escalate issues with Ringway Jacobs and/or client IT as appropriate.
Liaise with the other members of the IT Department to enhance and improve service.
To champion IT solutions across the business.
To work with the Ringway Jacobs IT and Applications team to assist in the development of overall IT strategies across all Ringway Jacobs contracts.
To work with the Ringway Jacobs IT to update and maintain the asset inventory.
Prepare appropriate update reports for senior managers and Ringway Jacobs corporate team.
Liaise with the local Communications Team to arrange communications to staff for issues/system outages that may affect them.
Liaise with client IT teams as appropriate to ensure alignment with corporate strategy.
To arrange and support the rollout of IT training as appropriate.
To scope, arrange and manage the rollout of IT pilot projects relevant to the client.
To project manage allocated IT projects from business case through to completion of rollout.
Actively promote the company’s commitments in relation to environmental awareness and sustainability.

Knowledge, skills and experience:
A level, HNC educated, or equivalent experience including GCSE or equivalent in English and Maths.
Degree or demonstrable experience in ICT or business solutions.
Experienced in presenting to all levels.
Proven ICT support skills.
Proven system management skills.
Proven experience of project management.
Proven excellent written communication skills.
Knowledge of ICT industry developments.
Required to be mobile and therefore a FULL, CLEAN driving licence and use of car if not provided.
Ability to prioritise own work to support business priorities.
Ability to work autonomously and manage conflicting priorities.
Ability to build and maintain effective working relationships with key people both internally and externally.

Reed Specialist Recruitment Limited is an employment agency and employment business