Mortgage Administrator & Collections

iRecruit Partners Ltd
05 May 2017
04 Jun 2017
Contract Type
Full Time

iRecruit Partners are currently working with a company based in Bracknell who are looking for a Mortgage Servicing Support Associate to join their expanding team. The Mortgage Administrator will have to effectively set up transactions which have been agreed by an appropriate Mandate Holder. They will also need to ensure all technical system set up is completed and appropriate paperwork is produced.


  • Effectively monitor and track accounts and make contract with customers regarding transactions
  • Effectively contact customers with regards to repaying fees and charges that have accrued
  • Ensure all paperwork following approval of cases is produced within agreed timescales
  • Effectively complete technical set up of Arrangement to Pay
  • Effectively monitor and chase all outstanding paperwork and payments from customers within agreed timescales
  • Effectively manage inbound and outbound post and telephone calls
  • Effectively negotiate arrangements for repayment of fees/charges
  • Ensure that the appropriate business policies and procedures are followed and work within approved mandate authority level at all times
  • Identify cases with have defaulted against their case agreements or time scales and ensure referral is completed
  • Provide solicitors where instructed with all of the necessary documentation to commence litigation proceedings
  • Ensure all communications are in line with company policies, standards and procedures
  • Update the account with details of each action and conversation
  • Ensure compliance with the FCA Mortgage Codes of Business, Data Protection and Money Laundering Legislation, Fraud Awareness
  • Develop and maintain strong business relationships with other teams, working closely with Customer Services and Asset Management
  • Treat Customers fairly at all times
  • Ad hoc requirements as requested by Manager
  • Achieving individual/team targets
  • Adhering to company strategies policies, standards and procedures


  • Institute of Credit Management or CeMAP qualified
  • Proven customer service experience ideally with a Financial Services/Mortgage company
  • Able to effectively communicate with people in challenging situations
  • Able to work to targets and be used to a pressurised environment
  • Excellent time management skills and to be able to manage and make effective decisions as and wen required
  • Possess strong objection handling and problem solving skills in order to quickly resolve disputes
  • Will have worked in a volume debt collection business in both inbound and outbound environments
  • Display and prove behaviours consistent with regulation and compliance with the principles of Treating Customer Fairly
  • An understanding of FCA regulations essential
  • Be able to successfully pass a reference and credit check


  • Gets results
  • Organisation and planning
  • Team Working
  • Influencing others
  • Ownership
  • Positive attitude
  • Takes accountability for self-development
  • Focuses on the computer
  • Ethical and compliant

KEYWORDS: CeMAP / Mortgage / Support / Accounts / Contracts / Customers