Service Advisor Dealership
Based in North West London
Salary expectation: UP TO £25,000 + OTE
An excellent opportunity has become available for a customer Service Advisor to join their fantastic dealership team.
Reporting in to the Service Manager, you will be responsible for:
·Arranging bookings ensuring that the personal/vehicle details are correct
·Printing and pre-conditioning of job cards ahead of visit
·Pre-contacting customers ahead of visit
·Face to face contact managing the visit from start to finish
·Ensuring accurate entries of customer details are recorded on to the database
·Offering and selling available products to customers to agreed targets
·Taking payments and explaining invoices to customers
·Regular updating to customers ensuring a smooth and professional service
·Carrying out customer follow ups to ensure the visit and work done was all ok
·Contacting "no shows" daily to rebook jobs
·Controlling the issue and return of loan cars to meet business and legal requirements
·Managing work in progress daily, rebooking customers where parts have been ordered
Who you need to be
·The ideal Service Advisor will have a proven track record within the motor trade
·You will be a confident communicator with a professional and friendly manner.
· You will put customer service at the forefront of everything you do to ensure 100% customer satisfaction.
·Computer literate, with knowledge of Kerridge/1 link systems an advantage
·Ideally have a full UK driving license.
To apply or for more details send your CV Lucy Joy - - Mobile - or