Customer Executive - Retention & Loyalty

7 days left

05 May 2017
04 Jun 2017
Contract Type
Full Time

Due to continued growth, Bupa have a number of exciting opportunities to work within our Loyalty & Retention team based in Staines, Surrey.

This varied role will involve taking inbound calls from existing customers and your focus will be to ensure customers feel valued, that their business is retained with Bupa and that all of our great new products and services are promoted with integrity.

The role will involve building strong rapport with your customers, problem solving and providing the confidence and trust that they do not need to look anywhere else for their insurance needs and receive a fantastic customer experience with us. The ideal candidate will be dependable and confident, have good communication skills and self-motivated. A strong, team player with an eager approach to work, you will also display the ability to empathise with customers. You must also have the ability to understand customer's needs, and to make sure they have every service available to them on every call you take.

We offer:

  • Bupa Private Medical Insurance, 24 hour health line and free Bupa health screen
  • Training and coaching to support and develop you in your position - 100% of our managers have been recruited internally
  • High Achievers programme with a chance to visit a top overseas destination
  • 25 days holiday, with the opportunity to increase and decrease your allowance
  • Free access to onsite Gym
  • Cycle to work scheme

Bupa's purpose is helping people live longer, healthier, happier lives. Our status, as a company limited by guarantee with no shareholders, enables us to make our customers our focus, reinvesting our profits to provide more and better healthcare for current and future customers.

We employ over 84,000 people, principally in the UK, Australia, Spain, Poland, Hong Kong, Chile, Brazil, Saudi Arabia, India, New Zealand, Thailand and the US.

Around 70% of our revenue is from health insurance, with the rest from health and care provision. We fund healthcare around the world and run clinics, hospitals, dental centres, care homes and retirement villages in a number of countries.