Service Advisor - Reading
Up to £23,000 Plus Bonus and Benefits
Rygor are currently looking for an experienced Service Advisor to join the busy and successful team in our Swindon dealership.
Rygor is the largest dedicated dealer group for Mercedes-Benz commercial vehicles in the UK. Since its founding in 1960, the business has developed and grown year on year. With a proven track record, Rygor is extremely proud to be selling and supporting the most prestigious name in commercial vehicles.
Key purpose of the Service Advisor role:
To control and maximise service and repair bookings. Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule.
Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation.
To take bookings for service & repair work either through personal contact with the customer, telephone or inspection schedules obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.
Use workshop loading tool to schedule and ensure maximum workshop utilisation and profitability through scheduled maintenance, repair, Service 24h and vehicle re-book work, ensuring that work is capable of completion in line with customer's requirements
Manage the cash account and ensure cash payments are taken before releasing vehicles
To raise job packs for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded.
To liaise effectively with all the service advisors, parts staff and Workshop Manager/Controller
Skills and Experience required:
Practical experience in an After Sales environment
Great communications skills
Superb attention to detail
Good basic administrational knowledge
Ability to handle pressure without it affecting working relationships and environment
Solid organisation skills
Working knowledge of Kerridge is essential
Rygor offer excellent training opportunities, along with:
- Competitive Salaries
- Great Bonuses
- Childcare Vouchers
- Employee benefits including discounts to cinemas, restaurants, health clubs etc
If the Service Advisor opportunity sounds like the role for you, then please don't hesitate to apply for it today!