Customer Happiness Role

Spitalfields and Banglatown
12 Oct 2018
11 Nov 2018
Contract Type
Full Time
At SimplyCook we have a vision that the whole world should be able to make restaurant quality meals at home. Our current goal is to get over one million people cooking better meals and we are well on our way. SimplyCook is a tech-enabled subscription ecommerce business shipping over 200,000 products a month to its customers all over the UK.

The company has tripled in size for the last 3 years with strong growth continuing in 2018.
We’re backed by leading investors Episode 1, Maxfield Capital & 500 startups.
Comfortably capable of turning a profit (although are investing in further growth).
At SimplyCook we have a very flat structure and working environment – where no idea is stupid but where information beats ideas, where working on the right thing is more important than working 90hr weeks and where everyone pulls together in growing the business.

Our core product is a monthly subscription box containing flavour ingredients (sauces, spices, pastes) and recipes to help people cook new meals. We’re looking for a pro-active, highly motivated individual to join the team to help us stick to our high standards in customer service.

Your day to day will include:

Customer success / customer care: answering customer queries via email and telephone to help them get the most out of the SimplyCook service.
Helping customers manage their memberships using our admin panel
Calling customers to drive customer development
Driving retention initiatives through customer communications
Assisting in responding to customer service and queries via social media channels

Key requirements:

Good communications skills
Ability to work in a team, learn fast and be pro-active
A positive attitude and a friendly nature
Good phone manner
English as your first language or 100% fluent / native ability

Non-essential requirements:

Able to work weekends
Experience dealing directly with customers

A competitive salary
Be part of a rapidly growing business with international expansion plans
Flexible work schedule
Team cooking days - free food all day
Free SimplyCook subscription
Unlimited coffee
Fully covered week long team holiday every year

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