E-Commerce Trainer for the Optical Practice –Global Medical Company-Field-based SE London, UK

SRG Clinical
London (Greater)
12 Oct 2018
10 Nov 2018
Contract Type
Full Time
E-Commerce Trainer for the Optical Practice –Global Medical Company-Field-based SE London, UK

6 Months initially (Highly likely to extend to 12 months)

One of my main pharmaceutical strategic partner is now seeking an experienced Sales Representative to present an e-commerce platform to their existing clients in the SE London. We are looking for someone who has experienced in a client facing role and who would have experience with eye-care products.


You are part of an external sales & service team and will support a selected number of optical stores which have registered to engage with the brand E-commerce platform. Your task is to ensure that the stores are fully and correctly set up with the platform to enable activation of the system with practice customers, motivate and train the practice employees to offer platform services (re-buy and subscription services of contact lenses and CLC portfolio) via different channels.
You will motivate and support both the shop owner and the shop employees.

You will be responsible to motivate the shop owner leveraging the E-commerce platform value proposition
You will be responsible to motivate & train the shop employees commercially in order to prepare them to effectively communicate/sell E-commerce platform subscription services to consumers
You will be responsible to train the shop employees technically and make them familiar with the E-commerce platform registration into subscription as well as the CRM opportunities the system provides

This job requires intensive training of customers on site. You will work with them to build the necessary skills, core competencies and share best practices to achieve the agreed goals
Training will require pre-work and post-work following the progress of the stores with the E-commerce platform and the subscription registrations in particular. You will be asked to revisit if this is necessary as well as to do follow up trainings and webinars.
You work in close collaboration with the BDM Business Development Manager responsible for the stores as well as the E-Commerce & Trade Marketing team.


Optical education (e.g. optician, optical assistant) and / or sales representative with at least 3 years of experience in sales / retail of optical products a very strong advantage OR
Several years of experience as a sales representative in retail
Effective communication skills, strong persuasiveness combined with confident attitude towards the customer. High degree of customer orientation
Digitally savvy ie. good digital and E-commerce knowledge
Analytical, conceptual thinking and result-oriented approach
High degree of initiative, social skills and empathy
Willingness to travel (4-5 days a week visiting optical stores)
Be in possession of a driving license

About SRG:

SRG is the market leading supplier of Clinical and Drug development recruitment services to the Life Sciences industries. By putting people at the heart of what we do we are the catalyst that connects the best talent with organisations in the pursuit of ‘Creating Tomorrow’s World’& helping patients world-wide.


For an immediate consideration please press 'apply' now, alternatively contact Sabrina Andresen on +44 (0)203 096 4701 and get more information about the role.

Our team at SRG Clinical also cover roles in Biometrics, Medical Affairs, Clinical Operations, Medical Information, Pharmacovigilance and Regulatory affairs so do not hesitate to call me at +44 (0)203 096 4701.

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