CUSTOMER SERVICE ADVISOR

Recruiter
Forward Thinking Personnel Ltd
Location
Leeds
Salary
16000.0000
Posted
05 May 2017
Closes
04 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Our clients, a very successful Group of Bodyshops with multi sites are currently looking to appoint a Customer Service Advisor for their Leeds site.

Objectives

  • Provide excellent support and administrative service between the Paint & Body Centre and its internal and external customers.
  • Deal efficiently with customer requests and queries to ensure total customer satisfaction
  • Help the Paint & Body Centre to achieve industry-leading standards of process efficiency and cost control

Provide excellent support and administrative service to the Paint & Body Centre operations

  • Manage event driven SLA’s – contacting customer within timescales
  • Update and maintain vehicle repair records
  • Document and log all transactions on our management system
  • Manage the courtesy car fleet, ensuring Insurance cover on all cars at all times
  • Manage the Drivers time, to ensure cars are collected and delivered as promised

Deal efficiently with customer and colleague requests and queries to ensure total satisfaction

  • Ensure courteous and cost-effective use of the telephone
  • Maintain effective liaison with all members of the team, forming a strong sense of teamwork within the department, and ensure accurate and timely feedback of information to appropriate persons

Paint & Body Centre to achieve industry-leading standards of process efficiency and cost control

  • Manage, maintain and cleanse customer and customer history files
  • Maintain payment records and conduct all transactions accordingly so that all cash, cheques and charges are accounted for, following company policy for cash handling
  • Undertake all other tasks as requested by Bodyshop Manager
  • Ensure compliance to all health and safety procedures and company policy


Hours of work: Monday - Friday 8.00am to 5.30pm with 1 in 3 Saturday mornings 8.00am to 12.30pm.

In return our clients are offering a superb, professional working environment with excellent benefits and the potential to grow within their company.

For more information, please feel free to call Susan Valentine at Forward Thinking Personnel.