IT Operations Engineer

Recruiter
Adalta Recruitment Solutions
Location
Stoke-on-Trent
Posted
12 Oct 2018
Closes
10 Nov 2018
Contract Type
Permanent
Hours
Full Time
IT Operations Engineer Service Desk, Support, Infrastructure, Incident Management, Problem Analysis £25,000 + Shift Allowance + Benefits The Company My client is a leading provider of online digital ecommerce and entertainment on a global scale. The Role The clients Infrastructure department are looking for an experienced IT Operations Engineer to join this vital part of the technology environment within their HQ. Your main responsibilities will be: •Maintaining vigilance to early issues and warnings raised through monitoring systems •Escalation of critical service incidents are escalated promptly to the Senior Engineer, TL or Manager. •Act immediately upon alerts and seek the quickest possible fix •Follow agreed processes and procedures within the IT Service department. •Ensuring systems are functioning correctly via the completion of the operational checks Essential Skills •Strong interpersonal and customer service-based experience, working in large and complex technical environments •Ability to make and act on decisions when under pressure •Excellent analytical/troubleshooting skills with attention to detail •Concise written and verbal communication skills Benefits •5 weeks per annum plus public holidays •Private pension contribution •Gym membership Service Desk, Support, Infrastructure, Incident Management, Problem Analysis

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