Hotel Software Support Advisor

Location
Bristol
Salary
£22,000 - £24,000 + Private healthcare after 12 months
Posted
12 Oct 2018
Closes
09 Nov 2018
Ref
11637
Function
IT
Contract Type
Permanent
Hours
Full Time

Hotel Software Support Advisor – Suitable for Hotel Front of House / Duty Manager Looking for a Career Change
Bristol BS16
£22,000 - £24,000 + Private healthcare after 12 months, Nuffield Health gym membership contribution, Holiday: 25 days plus bank holidays per year

++ Do you have customer experience of supporting users with a software suite preferably "Hotel Executive" by Avon Data Systems? Perhaps you already work with hotel property management software in a Receptionist / Front of House / Manager capacity and want to use your skills in a new field? We are not looking for techies as full training will be provided ++ 

Who we are:


We provide technology solutions to the hospitality industry. We are a Bristol-based software company that has specialised in Property Management and Point-of-Sale systems for 30 years.

We currently have openings for two Customer Support Agents with a hotel background to join our team. If you love the hotel industry but not the hours that go with it, this could be an excellent opportunity to embark upon a new career. Ideal candidates would come from a front of house manager, revenue manager or assistant manager position.

Your core duties will be:

+ Taking first line support – logging tickets, assisting the customer where possible
+ Channel management integrations
+ Build of booking engines
+ Hotel Executive PMS software configuration
+ Banquet EPOS configuration
+ Online training
+ Paticipation in the out of hours support rota from home

You should display the following skills and characteristics:

+ Experience with using the Hotel Executive PMS by Avon Data Systems or other PMS
+ Experience with a channel manager preferably Staah and / or SiteMinder
+ Excellent verbal and written communication skills
+ A positive and vibrant outlook
+ Friendly and approachable manner 
+ Good team player

You may have worked in the following capacities:
Hotel Receptionist, Front of House Manager, Hotel Revenue Manager, Software Support, Customer Support, Service Desk, Help Desk Support, Customer Support Advisor, Customer Success Advisor, Hotel Software Support Advisor, Hotel Duty Manager.

Interested? Apply here for a fast-track path to the hiring manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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