Service Desk Analyst

Recruiter
Spectrum IT Recruitment
Location
Leatherhead
Posted
10 Oct 2018
Closes
14 Oct 2018
Contract Type
Permanent
Hours
Full Time
1st Line Support/Service Desk Analyst

3 Month Contract

£Negotiable

Leatherhead, Surrey

OVERALL PURPOSE

As the initial interface for internal users with IT, you will provide a professional, friendly and welcoming customer focused 1st line technical support, assisting users with PC, laptops, mobile devices, MFD issues via phone, Office 365 and other software applications.

KEY RESPONSIBILITIES

* To provide 1st line technical support in a professional, friendly, helpful and efficient manner, maintaining a high degree of customer service
* Troubleshooting basic and more complex network, PCs and software issues
* To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or face to face
* To document all calls on the Service Desk, actively communicating with users regarding updates, resolutions or obtaining further information
* As part of the IT Team, create and manage user and email accounts using Active Directory and Office 365
* Supporting users in the use of computer equipment by providing necessary training and advice
* Ensuring all users have equipment which is fit for purpose, secure, reliable and responsive
* Perform PC imaging and file and folder recovery
* Maintain an organised approach to managing workload
* Any other duties aligning with the post as requested by the Service Desk Lead

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