Support Manager

Recruiter
Fuel Recruitment Limited
Location
Dudley
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
Currently undergoing a business transformation, an opportunity has arisen for a motivated individual to be a part of the ongoing innovation within the company.

The individual should be comfortable planning and managing support, including incident management tools, processes, improving the efficiency and effectiveness of the incident management process, defining KPI’s and management reporting.

Key Experience:

* Experience running a team in a structured helpdesk support management environment

* Minimum 10+ years' experience, ideally supporting software and infrastructure

* Software diagnosis & support experience

* Coordinating the support of new IT projects

* Implementation of new software and technologies

* Providing guidance for problems and questions

* Producing management reports

* Ongoing management of the 24 x 7 shift Rota, ensuring a smooth handover between teams members

* ITIL certification

Desirable experience:

* Operating Systems (Windows 7/8/10, Windows Server and Linux);

* Relational Databases, such as SQL Server and NoSQL;

* VMWare, Hyper-V or other virtualised environments;

* RabbitMQ, other MQ technologies and middleware, such as Kafka;

* Knowledge of SDLC and Agile methodologies;

* Financial services FIX Engines, ECNs, FSD Extranets are all a plus;

* Protocols and API’s, such as FIX, REST, XML, JSON, SOAP

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