Customer Service Account Manager

Location
Bicester
Salary
£22000 - £24500 per annum
Posted
04 May 2017
Closes
01 Jun 2017
Ref
00068217
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company is a worldwide leader in providing information access and management solutions through print and electronic journal subscription services, online access research database development and production.

They are currently recruiting for two Customer Service professionals to join their team. One of the roles will be working with their existing customers and the other role will be involved with the setting up of New Account Customers.

You will be part of a customer facing team responsible for the delivery of exceptional service and a high-quality experience for customers.

For the role working with new customers, duties will include the setup of required accounts, familiarizing and coaching new customers on workflows, optimizing new customers' experience of GOBI Library Solutions. This position requires developing strong relationships with external and internal stakeholders to effective the seamless transition of new accounts.

For the role working with existing customers, the role will have primary responsibility for an assigned group of library and institutional customers in the UK and other markets, providing a full range of support services, responding to written and telephone enquiries, researching and resolving any problems, and communicating on all of their services. Acting as the primary point of contact for all customers and responding to enquiries about all services, both UK and US, including firm and continuation orders, approval processes, print and digital products. Providing outstanding customer services to customers, taking ownership of the customer issues, developing a strong and mutually beneficial relationship.

For both roles they are looking for candidates with proven customer service experience as well as experience of working in the book trade, either on print or digital. Candidates will be highly professional and motivated who will proactively look after their assigned customers in a professional and courteous manner. Candidates will have extensive knowledge and experience of working in the book trade industry.

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.