Team Leader

Location
Northampton
Salary
£28485 - £32485 per annum
Posted
04 May 2017
Closes
01 Jun 2017
Ref
00068207
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Interim
Hours
Full Time
This Council is looking for a dynamic individual to support the running of a busy control room, managing a team of control operators and deputising for the Call Care Manager in their absence.

This post is to cover 6-12 months Maternity Leave.

Monday to Friday 08:00-16:30 in a busy alarm receiving control room with occasional Night and Evening shifts to cover absence and annual leave.

They provide a 24-hour telephone alarm receiving service to their vulnerable, elderly and disabled customers. They rely on us to assist them to get the help they need in a wide range of situations and in emergencies.

Their service helps vulnerable people to stay independent in their own homes knowing support is available at the touch of a button, at any time, day and night.

You will need to have excellent communication skills and the ability to lead and develop a team through strong performance management to achieve a high level of Customer Service, giving advice and support on a range of policies and procedures.

You will be able to demonstrate that you can quickly learn and adapt to new systems.

You will need to demonstrate your ability to work flexibly in a very demanding control room. The ability to cope with often distressing or traumatic situations in a calm, firm and controlled manner is essential.

There will be a requirement for all employees to provide cover for holidays, training and the sickness absence of colleagues. Employees are required to be flexible and comply with reasonable requirement to cover. The post holder will also be required to work out of hours to undertake their own training.

The post holder will be expected to cover an on call rota to ensure continuous service and support, this will include providing telephone support and shift cover where required.

Please note, you will receive and application pack via email which will contain all further details. Applicants must clearly demonstrate that they meet all Essential Criteria.

Closing Date: Thursday 18th 2017, 12noon.
Interview assessment days: Tuesday 30th or Wednesday 31st May 2017.

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