Contracts Manager

Procurement and Supply Chain
04 May 2017
04 Jun 2017
Contract Type
Full Time
Reed have engaged with a highly reputable Edinburgh based organisation to recruit for an experienced Contracts Manager to join there Edinburgh based operations on a permanent basis. The role is paying circa £35,000 - £40,000.

As the Contracts Manager you will work specific customers in an account management role as part of the sales and service team to ensure day-to-day customer requirements are fully met.

This position will require a level of travel to meet with customers so a driving license is essential as well as a need for regular overnight stays.

Key responsibilities include (But, not limited to);
• Management of key accounts, responsible for managing customer SLA issues and reporting
• Communicate with customers on all day-day issues
• Provide first line contact for customer sales queries and escalating to sales team and/or others as appropriate
• Manage/progress customer complaints ensuring follow through to completion
• Manage customer satisfaction results and monitor transaction compliance (in depth data analysis for trends, milestones, deliverables, invoicing etc.)
• Providing account management support/admin support to field sales staff
• Attend customer meetings on a regular basis
• Successfully prepare and present customer presentations & performance reports
• Work with service managers to maximise revenue opportunities on key accounts, this may involve developing equipment dilapidation lists of customers assets
• Ensure company products and services are offered with appropriate, competitive terms and conditions
• Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation, ensuring contract close-out, extension or renewal
• Handle on-going issue and change management

Essential Skills;
• Excellent customer service skills, with good commercial sense
• Excellent negotiation skills
• Self-starter with excellent administrative and organisation skills
• Strong interpersonal skills, ability to communicate well, assertive
• Strong analytical skills with the ability to problem solve
• Ability to work within a strong cohesive team
• Flexible approach to work with a ‘can do’ attitude
• Excellent level of time management and prioritising responsibilities
• Good financial acumen

Making you feel valued is important to our client, so in exchange for your purchasing expertise and technical sourcing capability, they offer a competitive salary, generous reward package in an environment that provides continuous learning, development and a career that's full of opportunity.

If you would like to have a confidential discussion regarding this role, please call Simon Johnston-Maude on 0131 240 3680.

Reed Specialist Recruitment Limited is an employment agency and employment business