Contracts Manager

Recruiter
Procurement and Supply Chain
Location
Edinburgh
Salary
35000.0000
Posted
04 May 2017
Closes
04 Jun 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Reed have engaged with a highly reputable Edinburgh based organisation to recruit for an experienced Contracts Manager to join there Edinburgh based operations on a permanent basis. The role is paying circa £35,000 - £40,000.

As the Contracts Manager you will work specific customers in an account management role as part of the sales and service team to ensure day-to-day customer requirements are fully met.

This position will require a level of travel to meet with customers so a driving license is essential as well as a need for regular overnight stays.

Key responsibilities include (But, not limited to);
• Management of key accounts, responsible for managing customer SLA issues and reporting
• Communicate with customers on all day-day issues
• Provide first line contact for customer sales queries and escalating to sales team and/or others as appropriate
• Manage/progress customer complaints ensuring follow through to completion
• Manage customer satisfaction results and monitor transaction compliance (in depth data analysis for trends, milestones, deliverables, invoicing etc.)
• Providing account management support/admin support to field sales staff
• Attend customer meetings on a regular basis
• Successfully prepare and present customer presentations & performance reports
• Work with service managers to maximise revenue opportunities on key accounts, this may involve developing equipment dilapidation lists of customers assets
• Ensure company products and services are offered with appropriate, competitive terms and conditions
• Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation, ensuring contract close-out, extension or renewal
• Handle on-going issue and change management

Essential Skills;
• Excellent customer service skills, with good commercial sense
• Excellent negotiation skills
• Self-starter with excellent administrative and organisation skills
• Strong interpersonal skills, ability to communicate well, assertive
• Strong analytical skills with the ability to problem solve
• Ability to work within a strong cohesive team
• Flexible approach to work with a ‘can do’ attitude
• Excellent level of time management and prioritising responsibilities
• Good financial acumen

Making you feel valued is important to our client, so in exchange for your purchasing expertise and technical sourcing capability, they offer a competitive salary, generous reward package in an environment that provides continuous learning, development and a career that's full of opportunity.

If you would like to have a confidential discussion regarding this role, please call Simon Johnston-Maude on 0131 240 3680.

Reed Specialist Recruitment Limited is an employment agency and employment business