Customer Relationship Manager

3 days left

Location
Newcastle upon Tyne
Salary
£23000 - £28000 per annum
Posted
03 May 2017
Closes
31 May 2017
Ref
00068157
Contact
Recruitment Genius Ltd
Function
Finance
Contract Type
Permanent
Hours
Full Time
This is an exciting opportunity to join a national training and software company helping UK schools. You'll be part of a team that focuses on improving local communities and putting education at the forefront of its vision.

You'll be expected to enthusiastically learn from others so you gain excellent business, product and sector knowledge. This will be crucial in achieving your objectives and gaining esteem within the company and from clients.

Role:

The individual in this role will manage relationships with customers using their Finance products. You will lead client engagement through your strategic planning and inspiring your team. Customer Relationship Managers are expected to analyse client trends to devise creative and objective ways to increase and maintain high levels of client engagement. You will collaborate with your team to help them understand and develop your ideas into internal processes, documentation or products for clients. You will visit clients and business partners to nurture relationships and gain a better understanding of their objectives. You will monitor company performance against targets and service level agreements and manage potential issues on a preventative and corrective basis. Customer Relationship Managers are measured on KPIs, net promoter scores, client feedback, system analytics and client integrations.

Responsibilities:

- You must have a minimum 2 years experience managing key customer relationships and / or teams at work
- A financial background is not essential but will be beneficial
- Manage and develop client and business partner relationships
- Lead, manage and motivate team members focused on client and business partner engagement and satisfaction
- Produce, maintain and execute an customer relationship management, client service and engagement strategy and plan that delivers business objectives
- Develop and refine internal processes that improve efficiency and communication to both clients and team members
- Ensure the timely and successful delivery of their products and services according to customer needs and service level agreements
- Train and educate clients and business partners on using products and their services framework via online webinars, presentations or client workshops
- Track and report on client engagement statistics and produce forecasts
- Assist with the develop of new products and services that can be offered to new or existing clients and/or identify areas of improvement to increase sales
- Upsell and cross-sell products and services that meet client and business partners needs

Skills Required:

- Proven customer relationship management experience at all levels
- Effective and proven leadership and management skills
- Proficient in project management
- Good problem solver that embraces challenges
- Ability to present with credibility
- Relationship builder, team player and collaborator
- Fully conversant with Google Apps or Microsoft Office

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