Applications Administrator

Location
Loughton
Salary
£16000 per annum
Posted
03 May 2017
Closes
31 May 2017
Ref
00068150
Contact
Recruitment Genius Ltd
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
The Company:

This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won 'Best Short Term Loan Provider' and 'Customer Service Champion' in the 2016 Consumer Credit Awards by Smart Money People.

Key responsibilities:

- Offering a friendly and helpful point of contact and ensuring all our customers are treated fairly
- Listening to customer requirements to ensure the best outcome is achieved
- To work as part of a team to accomplish department related results
- Achieving daily and monthly individual targets
- To be responsible for the manual processing of first time customer applications. The process includes confirming the customer's personal details and carrying out affordability assessments ensuring all the information provided is correct.
- Follow the company's responsible lending policy and ensure a responsible lending decision is made
- Respond to both email and telephone communication from customers

Required experience and qualifications:

- GCSE grade C or above in English and Maths, or equivalent qualification
- Have a personable approach with a confident telephone manner - experience in telephone work is desirable
- Strong written and verbal communication
- Good listening skills
- Accurate attention to detail
- Ability to manage own work load and meet strict deadlines
- Work as an effective team member - be co-operative, support others
- Excellent customer service - ability to provide solutions
- Strong interpersonal skills
- Excellent administrative skills

All applicants should have a valid work permit to be considered.

Please note that this role requires a DBS check.

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