Customer Retentions Advisor

4 days left

Interaction Recruitment
02 May 2017
01 Jun 2017
Contract Type
Full Time


Interaction Recruitment are currently working on behalf of a dynamic and exciting well established business and recognisable named based in Warrington who are looking for customer retentions advisors. Our client are based in a brand new, modern and well equipped contact centre.

Due to the growth of an existing client they are on the look out for top retentions advisors to deliver the best possible customer care, whilst also having the ability to spot sales opportunities and act on these.

Various shifts patterns are required of their customer retentions advisors to fit in with the demands of the business so successful customer retentions advisors will be expected to remain flexible to work shifts for the following hours:

***08:00- 20:00 Monday to Sunday (Rota basis), 40 hours per week***

About You:
As a Customer Retentions Advisor your main responsibilities will include:
-Responsible for achieving agreed KPIs
-Delivering great service to customers and effectively advising them were necessary.
-Determination and resilience are key factors
-An upbeat friendly approach to speaking to customers is essential

A successful Customer Service Agent will have:
-Effective listening skills
-Adept at multi-tasking while listening to calls
-A focused and keen attitude to work and colleagues
-Excellent communication skills
-Driven with a desire to meet and exceed targets
-PC literate
-Passionate and eager for a new challenge

In return, you will be provided with all the support and tools you will need to be successful. On top of this there is also an attractive benefits package in place on successful completion of your three-month probationary period that includes:
-23 days paid holiday per annum, increasing with length of service
-Exclusive discounts from leading retailers
-Realistic career progression opportunities

If this sounds like the kind of role you would thrive in and you are an outgoing, passionate, customer focused individual then this is your opportunity to get your foot in the door of a world leading company who can help you to fulfill all of your career goals then call now!

Please call Interaction now or click APPLY NOW