Regional Operations Manager - Home Delivery

Argos Retail Group
Milton Keynes
02 May 2017
02 Jun 2017
Contract Type
Full Time
Delighting our customers with perfect, trusted home deliveries. That’s our goal and as Regional Operations Manager, that’s what we’ll expect you to obsess over. Working in close collaboration with our logistics partner, you will be providing strategic leadership across the end to end Home Delivery operation, creating a culture of happy, passionate teams empowered to deliver an unbeatable Home Delivery service.

You will be accountable for our 2-Man Home Delivery warehouse and transport operations and will support the development of and lead the delivery of the customer, people, operations and cost objectives, both tactical and strategic.

You will be joining a successful team and operation that have had a very strong 12months:

We have delivered to over 8 million customers
Introduced new courier services leading to higher customer satisfaction scores
Our Net Promoter Score (NPS) has increased by 20% year on year
We are now the biggest delivery network in the UK but at the same time we remain focused on delivering the best service for our customers
Our training academy is in full swing and we are seeing great results in our customer survey results.

So that’s a bit of an overview of the role, here is more of what you will be responsible for as a Regional Operations Manager in Home Delivery.


- Leading the 2-Man home delivery team to deliver perfect orders, putting the customer at the heart of every decision

- Ensuring that the customer proposition is consistently delivered


- Leading the delivery of the Home Delivery strategy and vision, working with energy and passion, inspiring others to succeed

- Developing and embedding effective communication and feedback routines so that everyone understands how their role impacts the customer

- Putting safety first, in the pursuit of zero harm

- Participating in the development and supporting the delivery of the people and engagement plan, providing an environment where our people feel valued, involved and happy

- Actively participating in the talent development process, helping our team learn and grow, future proofing the business.


- Ensuring we embed a continuous improvement culture where everyone can be involved in dialogue and activities that improve our operation

- Designing and delivering optimised operational plans, ensuring KPI’s/SLA’s are defined and delivered, providing a robust and stable operation whilst flexing to customer and seasonal demands

- Ensuring operations are fully compliant with all legislative requirements


- Facilitating the production of the annual budget for the operation and ensuring accurate financial reporting

- Ensuring effective end to end cost control to deliver the best overall outcome for our customers

- Identifying and managing a robust pipeline of cost saving opportunities

- Supporting the team to identify and eliminate waste, removing non-value-add tasks whilst caring for our products and assets

How about you, what skills should you ideally have?

- Graduate calibre or equivalent vocational experience

- Significant experience of leading large teams in in a customer facing environment

- Customer focused with a proven track record of meeting and exceeding customer service expectations

- A breadth and depth of understanding of supply chain and logistics

- The ability to influence and negotiate at a senior level, including director level and leadership team stakeholders.

- Can successfully manage diverse business relationships and operating models, balance the need to allow 3PLs ‘space’ to operate, whilst remaining close enough to the day to day detail so that appropriate challenge / guidance can be offered

- The ability to drive a continuous improvement culture through leadership of direct and in-direct reports

- Can demonstrate sound business acumen, commercially astute with a track record of delivering cost savings vs. budget, improving net profitability.

What sort of colleague does it take to be successful in this role? We’re looking for someone that:

- Has a continuous improvement mindset, is willing to make decisions at pace, try new approaches and encourages others to do the same

- Can quickly and effectively build great working relationships with colleagues and partners at all levels

- Collaborates, seeking out business-wide opportunities that provide greater value to our customers

- Understands how to assess business performance and helps colleagues understand the impact of their decisions

- Recognises when colleagues have made great progress and actively acknowledges this.

For all of this we offer the following in return:

A competitive salary as well as comprehensive company benefits, which include: 24 days holiday, company car, save as you earn scheme, discretionary annual bonus and company pension scheme, as well as an exciting environment with the potential for you to develop your career.?In short, if you join us, deliver great results and have the ambition, then you could progress as fast as our business is.

Sound like your ideal role? Click apply to find out more and apply!