Client Services Manager / Account Manager (Marketing Agency)

Xquisite Recruitment
02 May 2017
02 Jun 2017
Contract Type
Full Time

Client Services Manager / Account Manager (Marketing Agency) 25k to 30k London

30k depending on experience plus bonus and access to healthcare and pension scheme.

My client is a marketing communications agency, with a specialist approach - Marketing for sales. This proposition has created a unique point of difference in the marketplace and has helped them to become a rostered agency for the likes of major companies

They have a reputation for being a trusted, reliable and a forward thinking agency helping to solve the marketing problems that their clients face. As a service led company they are looking for a self-motivated, driven, passionate professional to join their team and be part of our exciting growth focused future.

You willmanage the day-to-day client relationships with a number of clients,

To be the first point of contact for clients.

To manage lead generation based project estimates, budgets, draft and enforce delivery schedules and produce support documentation.

Ensure the profitable development and growth of client business.

4) Key Responsibilities:

  • Ability to manage accounts that have as their primary requirement the need to generate leads and sales
  • Ability to work across a number of platforms including Print, Digital, Online, Social and Video to help to generate leads
  • To uphold and develop existing client relationships and cement new relationships where possible
  • To be the first point of contact for clients and ensuring their needs are catered for
  • Identifying new project opportunities with clients
  • Advise clients of creative and technical processes
  • Source quotes and samples from suppliers
  • Creating cost estimates and project timelines
  • Monthly invoicing and job bag management
  • Ensuring projects are delivered to budget, deadline and brief
  • Ability to confidently brief copywriters, digital programmers, designers, printers, journalists and other third party suppliers
  • To provide 'second pair of eyes’ for proofing purposes and ensure that all own projects are counter proofed by another member of the team, prior to supply to client/printer
  • To ensure that the Managing Director / Creative Director is informed about all important project milestones
  • To work with other team members to ensure optimal distribution of workloads
  • To manage own projects with a high degree of professionalism, keeping accurate records, status sheets and report to the Managing Director / Creative Director regularly on status
  • To potentially manage a Junior Client Service Executive

5) Other Duties:

  • To answer phones when required
  • To support fellow company employees
  • To draft contact/status reports as necessary and any other support documentation
  • To provide additional resource for research tasks and any other one-off tasks

6) Product and Market knowledge required:

  • An understanding and appreciation of how the channel marketing model works for IT companies
  • In general IT - hardware and software marketing experience
  • Social media as a lead generation and engagement environment
  • Must have minimum 3 years experience working agency side
  • Must have channel marketing experience

7) Academic qualifications required:

  • Degree level: 2:1+ ideally in business / marketing

8) Skills / Knowledge required:

  • Print, Digital, Online, Social and Video
  • Word, PowerPoint, Excel
  • Web principles
  • Channel marketing
  • Sales processes
  • Social media engagement

9) Personality traits

  • Focused with a 'can do’ attitude
  • Enthusiastic, passionate, reliable and trustworthy
  • A person who inspires confidence
  • Self-motivated and challenge driven
  • Team player
  • Generally be a positive influence in the company
  • Have great attention to detail
  • Be highly organised and take a logical approach to all tasks and projects
  • Ability to multitask and manage conflicting projects
  • To ensure a good record of attendance and timekeeping
  • Creative and strategic in nature with the ability to think outside the box and articulate 'big ideas’

If you tick all of the boxes feel free to contact me over the weekend as role is urgent