Telephone Negotiator

5 days left

J2 Recruitment
02 May 2017
01 Jun 2017
Contract Type
Full Time

Telephone Negotiator - Warrington - Top Law Firm

Salary £22,000+ Established company + 25 days holiday + Free Private Healthcare + Pension + Bonus

Hours: 9am - 5:30pm Monday to Thursday - 9am - 5pm Friday

A leading Law Firm Specialising in Debt Recovery are looking for Telephone Negotiators due to extensive growth leading to them securing 2 additional premises. Our client believes rewarding their staff is key and have become the envy of their competitors offering a very competitive salary of £22,000 for succesful Telephone Negotiator as well as free Bupa healthcare, 25 days holiday, a company pension and bonuses. As well as being Lexcel accredited they have also achieved the Investors in people award due to the rewards that they offer. This role would be perfect for candidates experienced in debt collection, debt recover or customer service.

The role of a Telephone Negotiator;

As a successful Telephone Negotiator, your role will be to recover outstanding debts on behalf of a range of clients such as banks, financial services and utility companies. The Telephone Negotiator will be responsible for managing your own caseload effectively always adhering to TCF guidelines as well as building rapport and showing empathy. The aim of the position is to help customers come to a way of repaying their debt rather than putting people into financial difficulty while keeping in mind you're there to ultimately collect the funds. As well as ongoing training, you will be given 5 weeks of extensive classroom training, once fully trained you will need to work efficiently spending 90% of the day on calls and 10% managing the admin aspects of your caseload.

What we look for in a Telephone Negotiator;

  • Telephony Collections experience OR Customer service experience
  • A high level of empathy for people
  • People with first class communication skills and a desire to negotiate outcomes that are good for everyone
  • At least GCSE level education (B minimum in Maths and English)

If you fit the bill and want a career rather than just a job, an excellent working environment, £22,000 basic salary, 25 days holiday and free private healthcare…then why would you not want to know more? Apply today and don't miss out on a great career opportunity!

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