IT Technical Account Manager - UK Top 3 Cloud & Hosting MSP
IT Technical Account Manager - Top 3 Cloud & Hosting MSP
£23,000 - £28,000 Basic (OTE £40,000) + Excellent Company Benefits Package + Personal Development
++ We are delighted to offer this opportunity to join one of the UK’s leading cloud technology companies ++
We are one of the leading providers of cloud computing and managed hosting. Headquartered in Glasgow, we employ over 380 talented staff in offices and datacentres across the UK. Originally founded in 1998, we are listed on the London Stock Exchange and specialise in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector.
Our employees help enable any size of business and organisations to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure – as well as data centre and network engineering. We own and operate a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support.
The Technical Account Manager Role:
The key responsibilities of this role will be to establish a deep relationship with your customers to create ‘Trusted Partner Status’. By developing such relationships, you will know their business intimately and be able to use this knowledge to generate revenue and long term business contracts. You will seek to know all of the customers’ key decision makers, from C-Level to IT Management Level.
Your customers should be able to contract you to discuss any IT requirements that they have. You will be the ‘go-between’ for your customers ensuring the timely and successful delivery of our solutions to meet service levels and provide excellent customer service.
+ Manage a personal portfolio of customers, ensuring contracts are renewed appropriately
+ Identify and maximise revenue opportunities within your customer accounts through business analysis techniques
+ Achieve personal revenue targets
+ Operate as the lead point of contact for any commercial matters specific to your customers
+ Build and maintain strong, long-lasting customer relationships through regular contact and meetings, ensuring customer sees the value of our services
+ Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
+ Communicate and report clearly on the progress of monthly/quarterly initiatives to internal and external stakeholders
+ Forecast and track key account metrics
+ Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
+ Assist with high priority requests and issue escalations within the business as needed
+ Ensure all customer data is logged in internal systems
+ Appetite for learning technical aspects of the industry – how the internet works, designing cloud platforms, specification of servers, and understanding support services
+ Demonstrated ability to communicate, present and influence credibly and effectively
+ Excellent listening, negotiation and presentation skills
+ Excellent verbal and written communications skills
+ Excellent time management skills
+ Self-motivated and works well within a team
What do we offer in return?
+ ½ Day off on your Birthday
+ Breakfast on us every day, including a hot roll on Fridays
+ Free on-site car parking
+ Long service benefits
+ Snacks, drinks and fruit all day, everyday
+ Share save and childcare voucher schemes
+ Supported training
Training & Development
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.
Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through technical certification, our online training portal and our Management and Leadership Development Programme.
You may have worked in the following capacities:
Hosting Sales, Cloud Solutions Sales, IT Infrastructure Sales, iaaS Sales, Datacentre Sales, IT Sales, Cloud Hosting Sales, Infrastructure Solution Sales, Managed Servce Provider Sales, Outsourced IT Sales.
Interested? Apply here for a fast-track path to the hiring manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.