Technical Support Analyst

Talent Point Ltd
London (Greater)
15 Sep 2018
18 Sep 2018
Contract Type
Full Time
Technical Support Analyst

Do you want a step up from your current role, how does Technical Support Manager sound?

Want to gain experience working with Android and iOS in an SDK environment, this is the perfect role for you!

An established, market leading provider of mobile big data and analytics products - that have seen significant year on year growth, with round B investment and doubling in size to 80 employees in the last 24 months! They are now looking for a Technical Support Analyst to take ownership of their customer support and delivery across all channels.

The Technical Support Analyst will be supporting their customer base that spans over 6 continents and the products consume large volumes of data daily. They're marketing leading offering provides solutions to consumers by identifying network performance but also help providers understand how to improve customer experience through real customer behaviours on commons apps such as Facebook, Amazon, Spotify, etc.

The perfect Technical Support Analyst will
  • Experienced in managing both apps and people
  • Have some scripting experience
  • Display previous client management experience
  • Understand how to triage tickets and escalate

This role will allow the Technical Support Analyst to progress quite quickly, we are looking forward to helping the Technical Support Analyst to grow a team underneath them or you could move into DevOps. As a business they understand the need for a work-life balance, allowing you to work from home as required.

Apply Now

Talent Point is a Hiring Communications business, working as sole hiring partners with our customer. We've ripped up the rules and torn apart the job spec to give you total clarity and visibility, painting a vivid picture (approved twice, both at Line and C-level) of the way this company lives, breathes and behaves, and how your role as the Technical Support Analyst will look over years not months. We present only three applicants for every vacancy so, where we do represent you, you have a very high chance of securing a role with pre-booked interview times to plan around, in-depth vacancy details and no delays. Are you ready to seriously invest in your progression? Let's design your future.

Talent Point is an equal opportunities employer and no terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation or any other class protected by applicable law.

For information on how Talent Point manages and processes your personal information please see our privacy notice at
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