Customer Service Advisor

Perfect Katch Ltd
14 Sep 2018
16 Oct 2018
Contract Type
Full Time
Our client is looking for Customer Services Advisors to work within their busy and friendly team. This role is permanent, full time, and the salary for the role will increase after the successful completion of a 3 month probation period. They also offer a good bonus scheme and monthly incentives.

This is a great role for somebody that ideally has office based customer service experience (phone experience) but it would also suit a college or university leaver who is looking for their first permanent office based role. What you need is a positive and confident attitude!

Principle Responsibilities:

·Deal confidently with inbound and outbound calls in a call centre environment.

·Liaise with customers and third parties in an effective manner

·Action emails as well as distributing and managing customer forms/information effectively

·Accurately record and note details of calls and relevant documents

·Submit customer queries to clients following them through to resolution

·Adhere to Data Protection and security procedures

Skills required:

·Whilst previous experience of working in a phone based customer service environment is beneficial there will be full training given

·Confident with the ability to communicate well over the phone

·Able to listen well and negotiate appropriate solutions

·Strong IT skills

·Able to maintain confidentiality

·Positive and motivated with a “can do” attitude

This is a great opportunity to join a good team in a company with an excellent reputation. For the successful candidate, the company offer excellent benefits which include 22 days’ annual leave, medical cover, gym membership, a subsidised restaurant on site and free parking, as well as a full induction and training.

Please note: Candidates will have to complete a Credit and DBS check if successful.

This role would suit candidates living in Leamington Spa, Warwick, Kenilworth, Stratford upon Avon or Coventry

If you are already registered with Perfect Katch Ltd, then please contact us to discuss suitability for this position.

Perfect Katch Ltd only operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Perfect Katch Ltd acts as an employment agency for permanent recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003

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