IT Service Desk Analyst

Adecco Corporate/Retail
14 Sep 2018
14 Oct 2018
Contract Type
Full Time
IT Service Desk Professionals
Solihull B91 2AA

We are currently seeking an IT Service Desk Analyst, as well as a Senior Service Desk Technician to join an established team for a leading Global Financial Services company based in central Solihull.

Your ideas and solutions will not just help manage operations, they will transform the business and ultimately affect how every one of our functions works.

What you will do:

• Provide a first rate customer service through the IT Service desk
• Take ownership of user problems- record / track / resolve issues and requests
• Set up new starters and remove leavers
• Liaise and engage with 3rd party Service Desk where appropriate
• Provide technical expertise- 1st level technical support, expanding into 2nd level as expertise grows- across Microsoft OS, bespoke in-house client facing solutions and telephony assets
• Support the Security Officer in providing a secure environment- monitoring the audit trail of system access, change controls, documentation etc.

You’ll be required to be flexible to work the following shift rotations:
• Mon - Fri 07.20 to 21.10 (spilt shifts 07.20 - 15.30 and 13.00 to 21.10)
• Sat 08.20 to 19.00 (Split shift 08.20 to 16.30 and 11.30 19.00)
• Sun 08.20 to 18.00 (Split shifts 08.20 to 16.30 and 10.20 to 18.00)

To be successful, you will need:

• Experience as a Service Desk Technician/Analyst supporting customers
• Educated to at least GCSE standard, with a minimum of 5 passes including Maths and English
• Excellent Customer Service- fantastic communication skills and telephone manner
• Excellent organisational skills, able to work with minimum supervision
• Excellent Team worker willing to share knowledge and assist Team
• Incident Management experience Managing incidents including business expectations and communication

Additional desirable criteria:
• ITIL V3. Foundation Certificate in IT Service Management
• Microsoft Desktop Support Qualification
• Basic network skills
• Supporting remote access solutions
• Managing encrypted devices
• Experience in installing, supporting and administering MS Office products and server/desktop operating systems
• Experience of Project support Supporting Audits e.g. Active Directory

If this sounds like your ideal next step- please apply now to be considered.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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