Senior IT Service Desk Analyst

Recruiter
Bristow Holland Ltd
Location
Essex
Posted
14 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time
A Senior IT Service Desk Analyst is required by an industry leading business based at their Southend office to start immediately due to a high work load. You will be providing first/second line support to a broad range of users across a multi-site enterprise environment with specific responsibility for first line diagnosis and fix whilst providing a high level of customer service. You will be familiar with both an IT support and customer focused environment as you remotely access customer desktops to attempt first/second line fixes or accurately record the fault for escalation to third line. This requires a good understanding of Citrix XenApp, Citrix XenDesktop, Windows Operating systems, Active Directory, Exchange, Office 365 and methodical fault diagnosis processes. You will be able to show previous service desk support experience and be an excellent communicator

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