Service Desk Analyst / 1st line Support

Expiring today

Big Red Recruitment
15 Sep 2018
18 Sep 2018
Contract Type
Full Time
Looking for a great career start in IT?

An exciting opportunity has become available with our market leading client! They are seeking an enthusiastic, positive and customer service focused individual to join their growing IT Support Team. This role will give you the foundations to learn and expand your knowledge and experience as a Service Desk Analyst and progress your IT career.

The ideal candidate will have a desire to work within IT, take ownership of problems and be able to demonstrate excellent customer service and communication skills. The IT Service Desk Analyst/ 1st Line Support Analyst role includes capture, analysis, diagnosis and resolution of broad ranging incidents and problems across both software and hardware, ranging from simple well documented fixes to more complicated technical issues.

For this role you will provide a single point of contact for internal users across the UK on all IT related issues. You will be responsible for logging calls, troubleshooting problems, and then escalating calls to 2nd & 3rd line technical support teams and any relevant third parties. You will have full ownership of the calls that you take: To quickly identify and resolve broad ranging incidents whilst providing high standards of customer service.

The ideal candidate will have the following skills and experience:

·At least 1yr+ experience of working on a busy IT Help Desk / customer support role
·Excellent communication and interpersonal skills
·Excellent customer service skills
·Experience of supporting Microsoft technologies (Windows, MS Office, Outlook, Active Directory and Internet Explorer)
·Must have a full UK driving license
·Flexible to work in a shift environment

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