Infrastructure Services Manager
For my FS client in Edinburgh I am currently looking for an Infrastructure Services Manager on a permanent basis. This is an excellent opportunity to come into a changing business and help shape infrastructure services and develop and mentor a team. Some key Responsibilities Risk actions/Events/Controls Actions & Audit Actions Control Reviews Events Day to Day Management Workload Management Incident/request/problem management Team meetings 1-2-1 reviews of workload management MIR reviews Adhoc queries Weakness reviews People Management 1-2-1's monthly/weekly meetings Interviews Overnight escalations General Issues Project Implementation Support Reviewing handover Maintenance Planning Power Downs Patching Out of hours support PVG/Security support Functional/Technical Knowledge Required Service Management (ITIL Foundation and or ITIL Manager required). Outsourced service management. Financial acumen and knowledge of Financial Services businesses. Experience of Disaster Recovery planning and management. Knowledge of Capacity planning and reporting. Experience of staff management. Operational and service improvement experience. Practical application of ITIL principles in a business environment. Good knowledge of several of the core technology areas under remit (e.g. Intel Administration, End User Computing, VoIP, Database administration, UNIX, Storage type technologies). Proven track record of projects delivery - excellent planning, coordination and organisation skills. Excellent people and workload management skills.