1st Line Technical Support

Recruiter
Solutions Recruitment
Location
Sunderland
Posted
15 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time
1st line IT Support, SunderlandSalary circa £18,000
Our client is a hugely successful and well established business who have achieved almost 60% growth over the last few years. A well known brand with offices all over the UK, they are now looking to increase the headcount within their IT function. My client has a number of projects rolling out that will increase their user base so hence the additional requirement.
The role of the 1st Line IT Support Desk is seen as the focal point of the IT Department and the primary IT contact for my client and as such, an image of competence and efficiency must be projected. The role can be broadly divided into two aspects, Support and Admin:
SupportUser problems ideally are to be dealt with at first contact, but where that is not possible the 1st Line IT Support Desk representative must ensure the logging and efficient escalation of all fault calls through to the IT Team and ultimately the IT Support Manager or Head of IT. Keeping the user informed of all progress & developments is a vital part of the fault management process.
AdminThe role involves important monitoring and housekeeping duties that will have a direct impact upon mission critical systems downtime as well as the recording and tracking of all IT assets. These duties must be carried out in a controlled and systematic manner.
My client will train to fill any skills gaps for the chosen candidate. General PC skills, hardware biased, with MS Office / Outlook / Exchange / AD - Admin skills would all be key for my client.
Salary circa £18,000




This job was originally posted as www.cwjobs.co.uk/job/83240837

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