IT Service Desk Team Leader

Recruiter
BLUES POINT LTD
Location
Staffordshire
Posted
15 Sep 2018
Closes
14 Oct 2018
Contract Type
Permanent
Hours
Full Time
This is a great opportunity for a Technical Service Desk Team Leader to join a thriving business who deliver a consistently excellent service to their growing client base. You will join a team of IT Support Analysts in a lead role, managing a team of 1st/2nd line analysts providing remote desktop & server support to an impressive client base and will also be working on projects – approximately 15% of your time will be on customer sites. Key skills. • Team leading in a service desk environment • Windows XP, 7, 8, 10 • MS Server 2008/2012, Active Directory • MS Office (Installation, configuration, support) • Networking (DNS, DHCP, TCP/IP) • Anti Virus • Good understanding of IT infrastructure • Remote monitoring & management in a Service Desk environment. Education/training MCSE would be advantageous, OEM Certifications in Windows XP,7,8,10, Server 2008 onwards, Office 2010, VMWare, Veeam, Hyper-V also beneficial, but not essential. Team Leading The right individual for this role will be someone that can delegate confidently to a small team, understands the 'big picture' but doesn't mind getting their hands dirty with the day to day requirements. The company offer their employees a structured career development path, with opportunities to progress technically through training in best of breed technologies and opportunities to progress into leadership roles. Hours: Normal hours of work are 37.5 hours Monday to Friday with an out of hours on call rota, flexibility will be required to meet the demands of the business as occasionally you will be required to work weekends and evenings. Overtime is paid if there is a requirement to work additional hours to meet the needs of the business. On call requirement: 1 week in 6. Includes out of hours and weekends. On-call allowance provided. There is a travel element to the role, so you will need a UK driving licence. We have worked with this business for several years and we know them to be an excellent employer, offering a superb career path for individuals with the right attitude and aptitude, who are passionate about technology and eager to learn. Interested? Send your CV now!

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