Technical Support Analyst
This is a great opportunity for a Support Analyst to join a thriving business who deliver a consistently excellent service to their growing client base. You will join a team of IT Support Analysts providing remote desktop & server support to an impressive client base and will also be working on projects – approximately 15% of your time will be on customer sites. Key skills. • Technical Support – 1st line • Windows XP, 7, 8, 10 • MS Server 2008/2012, Active Directory • MS Office (Installation, configuration, support) • Networking (DNS, DHCP, TCP/IP) • Anti Virus • Good understanding of IT infrastructure • Remote monitoring & management in a Service Desk environment. Education/training MCSE would be advantageous, OEM Certifications in Windows XP,7,8,10, Server 2008 onwards, Office 2010, VMWare, Veeam, Hyper-V also beneficial, but not essential. The company offer their employees a structured career development path, with opportunities to progress technically through training in best of breed technologies and opportunities to progress into leadership roles. Hours: Normal hours of work are 37.5 hours Monday to Friday with an out of hours on call rota, flexibility will be required to meet the demands of the business as occasionally you will be required to work weekends and evenings. Overtime is paid if there is a requirement to work additional hours to meet the needs of the business. On call requirement: 1 week in 6. Includes out of hours and weekends. On-call allowance provided. There is a travel element to the role, so you will need a UK driving licence. We have worked with this business for several years and we know them to be an excellent employer, offering a superb career path for individuals with the right attitude and aptitude, who are passionate about technology and eager to learn. Interested? Send your CV now!