IT Service Desk Analyst - 1st and 2nd Line

Computerworld Personnel Ltd
Bristol (City Centre)
15 Sep 2018
18 Sep 2018
Contract Type
Full Time
**New role** IT Service Desk Analyst 1st and 2nd Line - Generous salary and benefits - Central Bristol

I am currently seeking an IT Analyst to work on a growing Service Desk for a market leading, household name professional services client who are based in the heart of central Bristol.

The successful candidate will provide 1st and 2nd Line support, both phone based and face to face, to a network of internal customers. You will ensure that all problems are either solved or escalated to the 3rd Line Engineers. You will be required to be aware of and stick to the Service Level Agreement, and ensure that you do all in your power to meet these service levels.

You will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support and work on a variety of tasks across IT on a daily basis. You will work on and fix server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 3rd Line support.

Experience of supporting some or all of the following technologies is required:

- Windows Server
- Active Directory
- Basic Exchange queries
- Building and fixing laptops and desktop PCs
- IT Security, using Bitdefender
- Printer and scanner fixes
- 1st and 2nd Line IT Support
- Application support
- 1st/2nd line support
- Helpdesk or Service Desk experience in a phone based environment

Excellent communication skills and organisational skills are essential prerequisites of this role.

This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for technical progression for those who shine in the IT department. It is an ideal opportunity for an IT Analyst with 1st and 2nd Line support experience in a commercial environment who is looking to move into a friendly, supportive and busy environment.

This is an urgent vacancy, so please apply immediately to avoid disappointment!

Key words: 1st line, 2nd line, support, projects, "Active Directory", Software, Hardware, Applications, Security, Laptops, PCs, LAN, WAN, Helpdesk, "Help Desk", "Service Desk", "Windows Server", Exchange

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