Travel Consultant

Recruiter
Key Travel
Location
Manchester
Posted
14 Sep 2018
Closes
16 Oct 2018
Contract Type
Permanent
Hours
Full Time
Travel Consultant

Key Travel is an international Travel Management Company specialising in the humanitarian, faith and education sectors.

We help our clients overcome the complexities of their unique travel requirements. Using our sector expertise and unique products, we simplify the process for each journey, delivering the travel experience they need. This enables them to focus on their goals of supporting, healing and educating worldwide.

Position: Business Travel Consultant
Location: Manchester M2 3AW, Lancashire
Job type: Full Time, Permanent
Salary: £19k to £21k per annum (Uncapped monthly bonus)

About the role:

Business Travel Consultants are required to proactively facilitate the travel needs of our clients. They must ensure the most value added, effective and convenient solutions are offered, having listened to the clients’ requirements. Maintaining the highest level of customer service at all times the business Travel Consultant puts the client’s needs at the heart of everything they do to secure long term relationships and repeat business with the client.

Business Travel Consultants are flexible in their approach to learning, keen to challenge ways of working and suggest new innovative methods to improve service, productivity and value to the client, as well as having a drive for achievement to reach goals and targets.

Responsibilities:

Provide exceptional customer service, offering a range of value added solutions to meet or exceed client needs within the scope of the client’s policy
- Actively listen to the client’s travel requirements, anticipate needs and find innovative solutions to meet or exceed their requirements
- Attend client seminars in order to facilitate good client relations as appropriate
- Promote and “upsell” added extras such as hotels / car hire / insurance and our visa service
- Regularly check and action airline queue messages and monitor existing bookings that are on hold
- Offer three options to the client including the lowest possible fare
- Exhibit positive behaviour, acting as a team player to ensure the overall success of the team and the Operations function
- Actively contribute to achieve the SLA targets and team incentives

About you:

- Previous Customer service experience / travel consultant experience
- Minimum 5 grade C GCSE’s including English and Maths
- Previous experience of working for an independent travel, youth / student travel, or marine travel specialist
- Experience of a GDS
- Experience with Net and Published fares

Desirable Experience:

- Hold ABTA level 1 insurance qualification
- Relevant customer service NVQ’s and qualifications

You may have experience of the following: Travel Consultant, Bookings Consultant, GDS, Operations Executive, Airline Reservations, Airline Ticket Desk, Administration, Customer Service, Customer Support, Administration Assistant, Administrator, Travel Sales Consultant, Operations Administrator, Travel Advisor, etc

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