1st Line Support Engineer

Recruiter
Premier Group Recruitment
Location
Walton-on-Thames
Posted
15 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time

ROLE- 1st Line Support Engineer

LOCATION- Walton-on-Thames

TERM- Permanent

SALARY- £17,000-£19,000 per annum

I am looking for a 1st Line Support Engineer to join an award winning MSP based In Walton-on-Thames. This is a great opportunity for a 1st Line Support Engineer to join an exciting company on their journey to success and growth. As the 1st Line Support Engineer, you will be supporting customers, dealing with hardware and software issues. If you have previous experience as a 1st Line Support Engineer or have an IT based education (GCSE as a minimum) with a passion for IT, I would love to hear from you! This is a great opportunity for someone looking to break into the IT industry!

The 1st Line Support Engineer will have the following attributes:

  • Previous experience as a 1st Line Support Engineer or an IT based education
  • Great communication, written and verbal
  • Strong attention to detail
  • Technically and analytically minded
  • Ability to learn new software and technologies

As the 1st Line Support Engineer your main duties will include:

  • Install, configure and upgrade hardware and software
  • Acting as the first point of contact, answering incoming calls, logging tickets and escalating when necessary
  • Work with clients, providing technical support, escalating when necessary
  • Reply to queries from customers and staff
  • Deal with any issues within your product range to the best of your ability
  • Manage changes and upgrades for customers

Benefits as the 1st Line Support Engineer include:

  • £17,000-£19,000 salary
  • Full training provided
  • Future progression opportunities available
  • Generous holiday package
  • Company incentives
  • Free parking
  • Life insurance and healthcare

If you are interested in this position, please apply with an up to date CV as soon as possible.


This job was originally posted as www.cwjobs.co.uk/job/83243320

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