Software Support / First Line Support

15 Sep 2018
18 Sep 2018
Contract Type
Full Time
Software Support / First Line Support An exciting opportunity for a Software Support / First Line Support with strong communication skills to join a software organisation in Europe’s largest Technology Hub, Cambridge! This company’s growing from strength to strength and you will be joining a multi-skilled technical team.

Focusing on the technical support of both clients and customers, the successful candidate will be accountable solving support cases via telephone and email in addition to troubleshooting, documentation and configuration information. This role would suit a driven and customer-focused individual looking to working within a progressive organisation.

Title:Software Support / First Line Support

Location: Cambridge

Salary: Up to £25,000 + benefits

Requirements for Software Support / First Line Support:

·6+ months software support experience within a commercial environment including troubleshooting ·A degree in Computer Science, Maths, Business, Engineering or equivalent ·Knowledge of Windows and/or Mac OS·Strong, engaging communication skills·Demonstrable MS Excel ability ·Analytical and problem solving skillsDesirable:·Knowledge of SaaS based products·Experience working within the financial industry Responsibilities for Software Support / First Line Support:

·Handling the support workload including diagnosis and resolving technical problems for clients

·Providing support to internal teams that require assistance

·Maintaining server architecture

·Housekeeping duties relating to the database cluster

What this offers:

·A fantastic collaborative working environment

·25 days holiday with option to buy more

·Working in an awesome new office space



If this sounds like the ideal opportunity then we would love to hear from you. Please apply attaching your CV through the relevant links.

Keywords:Software Support, Technical Support, Cambridge, East Anglia, Windows, Mac, MS Excel, troubleshoot, IT Support, software, First Line Support, 1st Line Support

Empiric focus solely on finding roles for the best engineers and developers in the Cambridge area.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation

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