IT Support / Field Support Analyst
IT Support / Field Support Analyst : Glastonbury & Surrounding Areas throughout Somerset IT Support/Field Support Analyst - Windows Server, Active Directory, Office 365, Networking, Apple solutions. What’s in it for you? Company Vehicle, Laptop, Mobile phone & extended paid holiday over Christmas period. About your new Company : As a Managed Service Provider focused purely within the education sector, we are seeking support analysts to join our expanding team. This is an ideal opportunity for enthusiastic, ambitious people who want to grow and develop within an exciting organisation. Over the last 10 years we have developed a unique school ICT support and development service that works on four levels: proactive, reactive, strategic and emergency response. We’re dedicated to making sure that IT becomes what it’s really supposed to be in schools – a springboard for learning, not a hurdle. About the role : Our new IT Support/Field Support Analyst role is best suited to candidates who have strong customer facing skills and good general IT knowledge. The position will be mostly field based, with some remote and telephone support work when required. Main Duties & Experience : · Provide support across the estate. Predominantly this will be within a Microsoft Infrastructure. · Identify root causes of recurring incidents. · Respond to, take ownership of and resolve tickets. · Drive continuous improvements and deliver the best solutions. · Be involved with project roll-outs (deploying new devices) · Managing your time and workload effectively. · Communicate with customers, in a clear understandable manner. About You : As our new IT Support/Field Support Analyst you will… · Have working experience of Windows Server Core Services (AD, DNS, DHCP, and File Services). · Have experience using Windows Desktop operating systems in a network environment. · Possess an understanding of Office 365, MS Exchange, MS Outlook and Email Processes. · Be knowledgeable in MS Office. · Have good oral and written communication skills. · Hold a full UK Driving License. · Successfully complete an enhanced DBS check. Desirable but not essential : · Experience of SPAM/Web filtering and broadband connectivity. · Experience of Apple solutions. · Experience of IT in an education environment. · Experience in a field based role. Other Requirements : · Proactive, organised and professional. · Hungry to progress in IT and learn new skills. · Excellent communication skills, positive and approachable. The company offers an excellent friendly environment with exposure to develop new and existing skills as well as progression for the right candidates. If this sounds like the role for you, we want to hear from you now, so simply click on the apply button below and we will be in touch.