Head of Supporter Care and Database Services

Recruiter
Harris Hill
Location
London (Greater)
Posted
15 Sep 2018
Closes
18 Sep 2018
Sector
Charity
Contract Type
Permanent
Hours
Full Time
A Health Charity based in North London is currently looking for a Head of Supporter Care and Database Services. To lead the Supporter Care and Database team, ensuring that supporters receive an excellent level of service, and that both Supporter Care and Database Services are efficiently and effectively run and an example of best practice in the sector. Key responsibilities Develop and deliver the team strategy and operational plans in line with the overall Fundraising and Communications strategy and needs Ensure that relationships with supporters are managed to the highest standards, ensuring their continued support and engagement Ensure effective and timely reporting systems are in place, with relevant information proactively provided to colleagues Ensure the efficient and effective management of fundraising data, conducting data quality reviews and amendments Ensure the timely delivery of data selections and the regular and accurate importing of data onto the database Build effective relationships with internal clients, proactively managing these relationships and ensuring their experience is also to the highest standards The successful candidate will have the following skills and experience: Significant knowledge of supporter care, income processing and database management Excellent numerical and analytical skills Excellent communication skills including face to face, written and phone A collaborative working style with strong influencing skills Excellent organisational and planning skills, with the ability to multi-task and prioritise workload whilst maintaining attention to detail Knowledge of Gift Aid, data protection legislation and other relevant regulation and legislation Developing and delivering strategy and supporting operational plans Significant experience of income processing, supporter care and database management Providing excellent supporter/customer service and working to and delivering to SLAs and KPIs Line management, including motivating, managing, coaching and developing staff Planning and delivering projects Financial management, including budgeting and forecasting Using databases and importing and auditing data. If you have the stated requirements then please apply to Harris Hill with your up to date CV. Please note that only suitable candidates will be contacted with further information. Closing date: 23rd September 2018

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