Support Developer

Recruiter
R2P UK Systems Ltd
Location
Crawley
Posted
14 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time
Support Developer
Reporting to
Development manager
Responsible for
No Direct reporting Staff
Key Relationships
* General manager
* Development Manager
* Field Service Manager
* Customers
* Customer Services team
* Development staff
* Project managers
* Field Service and Hardware teams.
Role
This role is to support the systems the company provides/operates and repair/update/improve it. It is primarily a support/developer role but there will be an interface with hardware activity and so knowledge of integrated bespoke systems involving databases and web application layers is important. There is a need to methodically and imaginatively investigate issues to code and database table level and come up with/implement solutions. We expect that the holder will be able to write scripts, generate reports and provide diagnostic tools for the hardware and software teams.
The role is office based and requires the ability to work independently yet part of a team.
Key Tasks
1. Proactive monitoring of client systems to identify issues at early stages and correct them
2. Undertake second and third line data and system support activity in line with contract SLAs as per the role description.
3. Undertake Service activity for clients, including system rollout/updates
4. To regularly audit the integrity of the data within client systems from a data quality perspective.
5. Write scripts and correct minor bugs using bug and application development control tools
6. Input to Product Development processes particularly to enhance robustness and to increase the efficiency of Support-related tasks.
7. Write and develop aspects of the product in appropriate technologies
8. QA/Test/Release/Rollout of software
9. Keep Escrow updated
10. Other as delegated
Primary technologies/Skills
1. SQL (or similar), Web development applications (PHP), networking, Office/email systems, web applications, Linux, database tools.
2. Use of FMS systems
3. General knowledge of SQL a definite advantage
4. configuring routers, Cisco a definite advantage
Person Description
This role is primarily providing second and third level system support in line with Service level agreements. There is other activity as above. It involves taking responsibility and initiative to solve problems permanently.
The person will develop an understanding of the system processes in detail and be able to identify and solve vehicle, display and system software defects. They should then follow up and make sure that resolution is complete, and either modify to avoid repetition or supply details (such as technical bulletins) to do the same thing.
The person will also be asked to test software, help roll out new releases, visit customer sites and install equipment.
The person will need to get to thoroughly know the system and the data requirements well so as to facilitate the provision of high quality support and services. They will be able to work logically and systematically in depth to find and identify causes of issues, with a view to increased Customer Satisfaction.
They will be quick on the uptake and be able to work without repeated instruction

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