IT Technician - 2nd Line Support - Wokingham
A great opportunity for a 2nd Line IT Technician to join our busy IT team based at our company HQ, Crowthorne House based in Wokingham. Our modern offices offer a high quality working environment with coffee shop and restaurant facilities on site. The ideal candidate will currently have experience in providing support for an IT desktop, server and VOIP telephone environment for multiple locations employing 2000+ staff. Responsibilities will include handling desktop related queries with agreed service levels, daily back-ups, PC, laptop, and printer installations, application and desktop configurations. Exposure to Android and Apple products is also required. Applicants must be skilled in Windows Server, Windows Desktop Operating Systems and Microsoft Office products. It would also be advantageous to have the following:- IT experience in a busy support department Good understanding of Active Directory, and Exchange Good understanding of LANs and PC Networking Basic understanding of WANs Ability to diagnose and fix PC hardware and software problems Knowledge of security products, such as anti-virus and mail content filters ITIL competency We are looking for good team players with excellent organisational skills, great customer service, and willingness to learn. A full UK/EU driving licence is essential as this role will involve travel between sites. In due course, you would be required to be in the Out Of Hours rota for which there is an additional payment. If you believe you have the necessary drive, motivation and commitment to succeed in a challenging environment please then apply.