Desktop Support Engineer Level 2

Recruiter
Global Technology Solutions Ltd
Location
London (Greater)
Posted
15 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time
A fantastic opportunity has arisen for multiple deskside engineers to join well established blue chip organisation based at their prestigious offices in London

This contract will run for 6 months with likely extension.

As a Desktop Support engineer you will have the following skills and experience:

Provide user support related to access, laptops, local printers, network etc
? Install, troubleshoot and repair desktop/laptop issues (both hardware/ software)
? Install Standard SOE Image on Desktops and Laptops.
? Install, configure and troubleshoot standard applications (MS office, Adobe, etc.)
? Configure and troubleshoot Smart phones, tablets and other mobile devices
? Provide assistance to remote server team on Server OS and server hardware
? Server hardware racking and stacking
? Basic troubleshooting of Data network/ Telephony devices/ Projectors/ Meeting room facilitation.
? Basic troubleshooting of LAN/ WAN/ Backup-restore/Printers
? Should provide remote assistance to branch office technician for troubleshooting end user computing related issues
? Provide technical assistance and training to end users on computer operating systems and Standard applications.
? Instruct and assist end users in the use of computer equipment, software and accessories.
? Ability to Evaluate and test new technology for feasibility and implementation within IT Environment.
? Document all support activity within the IT Incident and Change Management tracking tool.
? Coordinate efforts with 3rd party vendors to repair faulty hardware.
? Customer escalation handling
? Physical move of asset between IT stock location.

Key Skills

* Strong 2nd line technical skills
* Written and Verbal Communications
* Process Documentation
* ITIL
* This role requires strong IT Customer Service skills, and proven experience in this area is required


Essential Technical Skills

* Windows 7 and 10 experience
* Bitlocker encryption
* SCCM (use of for deployment of Operating Systems and Applications)
* Software and Application Troubleshooting
* Experience working with a ticketing system and SLAs.
* Strong experience in Desktop/ Laptop hardware (mainly HP) troubleshooting
* Basic knowledge of Server OS and Server hardware (mainly HP) troubleshooting
* Basic knowledge of Active Directory and Exchange servers
* Basic knowledge of backup tape/ tape library systems
* ITSM tools, specifically Service Now
* MAC in the enterprise experience

Some OSX/Mac experience also helpful.


So if you are a Desktop engineer looking for your next exciting contract please apply now!


"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information www.global-technologysolutions.com/privacy.pdf



Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
This job was originally posted as www.cwjobs.co.uk/job/83239615

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